1. Personal information 1.1. What is Personal Information?
2. Sensitive Information 2.1 What is Sensitive Information?
2.2 Collection of Sensitive Information
2.3 Consent to collection of certain types of sensitive information
We may collect certain types of sensitive information where you have consented and agreed to the collection of such information. We will obtain your consent at (or around) the point in time in which we collect the information unless consent is not required by law.
The main type of sensitive information that we may collect (if any) will usually relate to your:
3. Collection of your personal information
3.1 We will only collect personal information that is necessary for us to provide our products and services to you. This depends ultimately upon the purpose of collection and we have set out the general purposes of collection at paragraph 4 below.
3.2 The type of information includes (but is not limited to) the following:
3.4 When you engage in certain activities, such as entering a contest or promotion, filling out a survey or sending us feedback, we may ask you to provide certain information, which you may withhold or provide at your own discretion. It is optional for you to engage in these activities.
3.5 Depending upon the reason for requiring the information, some of the information we ask you to provide may be identified as mandatory or voluntary. If you do not provide the mandatory data or any other information we require in order for us to provide our services to you, we may be unable to provide or effectively provide our services to you.
3.6 If you use our website or mobile app, we may utilise "cookies" and “web beacons” which enable us to monitor traffic patterns and to serve you more efficiently if you revisit our website / mobile app. A cookie or web beacon does not identify you personally but may identify your internet service provider, computer or mobile device. You can set your browser or mobile device to notify you when you receive a cookie or web beacon and this will provide you with an opportunity to either accept or reject it in each instance.
4. Use and disclosure of your personal information
4.1 We will only use or disclose your personal information for the primary purposes for which it was collected or as consented to and/or as set out below.
4.2 You consent to us using and disclosing your personal information to facilitate a purpose in connection with:
4.3 We may also use or disclose your personal information and in doing so we are not required to seek your additional consent:
4.4 In the event we propose to use or disclose such personal information other than for reasons in 4.1, 4.2, and 4.3 above, we will first seek your consent prior to such disclosure or use.
5. The types of organisations to which we may disclose your personal information
5.1 We may disclose your personal information to other organisations. Examples of organisations and/or parties that your personal information may be provided include:
6. Photographs and Closed Circuit Television
6.1 We use closed circuit televisions (CCTV) at certain locations throughout our premises (e.g. entry and exit) and surrounding areas. The CCTV is integral to our security system and CCTV images are stored for a minimum “retention period” of 28 days (unless an incident is identified, in which case the images are archived and retained for a minimum period of one year after the retention period unless they are given to the relevant authority (e.g. police). The CCTV footage must be archived if requested by the relevant authority. (Note: If an incident occurs at the venue, CCTV footage for the period leading up to, during and following the incident must be archived and where no incident has been identified, the CCTV footage is automatically deleted within 30 days after the retention period.)
6.2 As indicated in paragraph 3.2, we may take photographs of you attending our premises, and we may wish to use them for marketing and advertising purposes. If we notify you of the collection and purpose at the time, unless you advise us otherwise, you expressly agree and consent to the use of any photographs, which may include you, for the aforementioned purposes, without compensation.
7. Direct Marketing
7.1 You expressly consent to us using your personal information, including any email address you give to us, to provide you with information and to tell you about our products, services or events or any other direct marketing activity (including third party products, services, and events) which we consider may be of interest to you.
7.2 You expressly consent to us disclosing your personal information to other organisations (including but not limited to organisations such as those listed in paragraph 5.1) that may also use your personal information for sending you Direct Marketing Communications.
7.3 If at any time, you do not wish to receive any further Direct Marketing Communications from us, or others under paragraph 7.2, you may ask us not to send you any further information about products and services and not to disclose your information to other organisations for that purpose. You may do this at any time by using the “unsubscribe” facility included in the email or by contacting us via the details set out at the end of this document.
8. Cross Border Disclosure
8.1 Any personal information that you provide to us may be transferred to, and stored at, a destination outside Australia, including but not limited to New Zealand and the United Kingdom, where we may utilise overseas data and website hosting facilities or have entered into contractual arrangements with third party service providers to assist us with providing our goods and services to you. Personal information may also be processed by staff or by other third parties operating outside Australia who work for us or for one of our suppliers, agents, partners or related companies.
8.4 If you do not agree to the transfer of your personal information outside Australia, please contact us via the details set out at the end of this document.
9. Data quality and security
9.1 We have taken steps to help ensure your personal information is safe. You will appreciate, however, that we cannot guarantee the security of all transmissions or personal information, especially where the Internet is involved.
9.2 Notwithstanding the above, we will take reasonable steps to:
9.3 However, the accuracy of personal information depends largely on the information you provide to us, so we recommend that you:
10. Access to and correction of your personal information
10.1 You are entitled to have access to any personal information relating to you which we possess, except in some exceptional circumstances provided by law (e.g. secrecy provisions under the Anti-Money Laundering and Counter Terrorism Financing Laws). You are also entitled to edit and correct such information if the information is inaccurate, out of date, incomplete, irrelevant or misleading.
10.2 If you would like access to or correct any records of personal information we have about you, you are able to access and update that information (subject to the above) by contacting us via the details set out at the end of this document.
12. Resolving Privacy Complaints
12.1 We have put in place an effective mechanism and procedure to resolve privacy complaints. We will ensure that all complaints are dealt with in a reasonably appropriate timeframe so that any decision (if any decision is required to be made) is made expeditiously and in a manner that does not compromise the integrity or quality of any such decision.
12.2 If you have any inquiries, concerns or complaints about the manner in which we have collected, used or disclosed and stored your personal information, you can tell us by contacting us.
Please mark your correspondence to the attention of the Club Manager. 12.3 In order to resolve a complaint, we:
12.4 We will keep a record of the complaint and any action taken in a privacy register.
12.5 Persons can refer their complaint to the Office of the Australian Information Commissioner if they are not satisfied with the result of their complaint.
Date of Effect: May 29, 2015 Club Name: The Suncoast Fitness Centers Address: 14/102 Wises Rd, Buderim QLD 4556, Australia Contact details: +61 7 5409 7000 firstname.lastname@example.org